Contact Us
We are a small team and we answer our own email. There is no ticket maze and no chatbot in front of us.
Support
Write to us here. The message goes straight to the person on duty and the answer comes back to your inbox — and to your dashboard if you have an account. We reply within one business day, usually much sooner, in English and Chinese.
Prefer Telegram? @Ip2WorldSupportbot is the same desk and usually the fastest — you get the answer in the same chat. By email we are at support@ip2world.com.
Telegram
Two different things, and it is worth knowing which is which. @Ip2WorldSupportbot is our support desk. Write to it and a person reads it — the answer comes back in the same chat, usually within the hour. It is the fastest way to reach us.
@Ip2WorldSocks5 is the announcements channel: network status, maintenance notices and discounts are posted there first. You cannot write to it, so anything about your own account belongs in the bot or in the form above.
Before you write about a proxy problem
It saves a round trip if you tell us: which country you selected, whether you used HTTP or SOCKS5, the site or service you were connecting to, and what you saw — a timeout, an authentication failure, or a block page. If you have one, the exit IP address you were given helps most of all.
Compliance and abuse
Abuse reports, law-enforcement requests and data-protection requests go to the same address and are routed internally. Abuse reports are acted on; see our Acceptable Use Policy for what we do about them.
Registered company
HONGKONG LINGYUN NETWORK MDT INFOTECH LIMITED
Flat/Rm 401, 4/F, Wanchai Central Building, 89 Lockhart Road, Wan Chai, Hong Kong
Correspondence is handled by email. The registered address is not a walk-in support office, so please do not travel there expecting to be served.