Contact Us
We are a small team and we answer our own email. There is no ticket maze and no chatbot in front of us.
Support
support@ip2world.com — technical problems, billing, refunds, and anything about an order. We reply within one business day, usually much sooner. Include your account email and, if it is about an order, the order reference from your dashboard.
We answer in English and Chinese.
Telegram
Our channel is @Ip2WorldSocks5. Network status, maintenance notices and discounts are posted there first. It is a broadcast channel rather than a support desk — for anything about your own account or order, email is the reliable route and leaves a record both sides can refer back to.
Before you write about a proxy problem
It saves a round trip if you tell us: which country you selected, whether you used HTTP or SOCKS5, the site or service you were connecting to, and what you saw — a timeout, an authentication failure, or a block page. If you have one, the exit IP address you were given helps most of all.
Compliance and abuse
Abuse reports, law-enforcement requests and data-protection requests go to the same address and are routed internally. Abuse reports are acted on; see our Acceptable Use Policy for what we do about them.
Registered company
HONGKONG LINGYUN NETWORK MDT INFOTECH LIMITED
Flat/Rm 401, 4/F, Wanchai Central Building, 89 Lockhart Road, Wan Chai, Hong Kong
Correspondence is handled by email. The registered address is not a walk-in support office, so please do not travel there expecting to be served.